Cyber Ops Control Tower
Designed & Delivered by Aptum Digital Ops for Cybersecurity Teams
Cybersecurity teams run some of the most complex, high-pressure workflows of any industry. But most still rely on spreadsheets, Slack messages, and scattered documentation.
Aptum Digital Ops works with your team to design and implement a unified operations system in your Airtable workspace, where every case, task, timeline, artifact, decision, and report flows through one centralized, automated environment you own.
Cyber Ops Control Tower is a 4–6 week Aptum Digital Ops build sprint, not a per‑seat software product.
Built with Cybersecurity Operators, In Your Stack
1. Case Intake & Triage
- Standardize intake forms for new incidents and projects
- One source of truth for all new cases instead of scattered emails and tickets
- Priority and SLA tagging so urgent work rises to the top
- Clear case ownership so everyone knows who’s on point
2. Analyst Workflow Management
- Single board for all active cases and next steps
- Case-specific task lists with owners, due dates, and status
- Checklists for repeatable engagements to cut ramp-up time
- Collaboration views so leads can see who’s doing what, at a glance
3. Client Updates & Deliverables
- Track key deliverables (status updates, reports, briefs) per case
- Simple views for “what’s due this week” across all clients
- Standardized client update templates to reduce rewrite time
- History of what was sent to which client and when
4. Executive Dashboards
- Live view of active case load by client, severity, and owner
- SLA / deadline risk indicators before things slip
- Analyst utilization and capacity so you stop guessing staffing needs
- Time-to-close and margin views to see which work is actually profitable
Maximize Profitability & Run Your Service Line
Our Aptum Digital Ops pilots partner with your VP or practice lead to wire up the real‑time views they need to manage, scale, and profit from their service line.
1. Real-time Margin Visibility:
Understand the true cost and profitability of every case.
2. Resource Forecasting
Optimize analyst utilization to avoid under-billing and burnout
3. Standardize Service Delivery
Ensure consistent, high-quality outcomes across the team
4. Accelerated GTM
Quickly stand up and scale new services with confidence
Streamlined Operations for Flawless Service Delivery
Aptum Digital Ops runs a focused build with your front‑line managers to shape the workflows, views, and automations they need to oversee engagements and manage resources.
1. Centralized Engagement Management
All engagements, all status in one unified view
2. Automated Workflows
From analyst assignment to report generation
3. Resource Allocation
Easily see team availability and assign projects & tasks effectively
4. Deliverable Tracking
Generate and track client-ready status updates and final reports
Empowering Analysts with Intuitive Workflows
We collaborate with your analysts to design intuitive workflows that free them up to focus on investigation and response, inside tools they already use.
1. Time Tracking
Effortless timesheets linked directly to projects & cases
2. Assignment Management
Know exactly what cases to prioritize & next steps for each
3. Workflow Automation
Leverage automation and integration with other tools to cut down on manual work
4. Performance Metric Visibility
See your individual impact on case resolution, deliverables, and more
